Privacy Policy
Last Updated: February 8, 2026
1. Data Controller
Nicolas Esteban Lineage Healing Zürich, Switzerland Email: contact@lineage-healing.ch
2. Types of Data Collected
We collect and process the following personal data: • Contact Information: Name, email address, phone number • Consultation Data: Intentions, messages, and booking preferences • Payment Information: Processed securely through Stripe (we do not store credit card details) • Technical Data: IP address, browser type, device information, cookies • Usage Data: Pages visited, time spent on site, interaction patterns
3. Legal Basis for Processing (GDPR & Swiss DPA)
We process your data based on: • Consent: When you book a consultation or accept cookies • Contract Performance: To fulfill consultation bookings and payments • Legitimate Interest: To improve our services and communicate with clients • Legal Obligation: To comply with Swiss and EU data protection laws
4. Purpose of Data Processing
Your data is used for: • Processing consultation bookings and payments • Communicating about appointments and services • Improving our website and user experience • Complying with legal and regulatory requirements • Marketing communications (only with your consent)
5. Data Sharing and Third Parties
We may share your data with: • Stripe: For secure payment processing (PCI DSS compliant) • Service Providers: Hosting, analytics, email services • Legal Authorities: When required by Swiss or EU law We do not sell or rent your personal data to third parties.
6. International Data Transfers
Your data may be transferred outside Switzerland/EEA to countries with adequate data protection standards or under appropriate safeguards (Standard Contractual Clauses).
7. Data Retention
We retain your data for: • Active Clients: Duration of the business relationship • Inactive Clients: Maximum 3 years after last interaction • Legal Requirements: As required by Swiss tax and accounting laws (typically 10 years) • Marketing Consent: Until you withdraw consent
8. Your Rights (GDPR & Swiss DPA)
You have the right to: • Access: Request a copy of your personal data • Rectification: Correct inaccurate data • Erasure: Request deletion of your data ("right to be forgotten") • Restriction: Limit how we process your data • Data Portability: Receive your data in a structured format • Object: Opt-out of marketing communications • Withdraw Consent: At any time, without affecting prior processing • Lodge a Complaint: With the Swiss Federal Data Protection and Information Commissioner (FDPIC)
9. Cookies and Tracking
We use cookies for: • Essential Cookies: Website functionality and security • Analytics Cookies: Understanding site usage and improvements • Preference Cookies: Remembering your language and settings You can manage cookie preferences through our cookie banner or browser settings.
10. Security Measures
We implement appropriate technical and organizational measures to protect your data: • SSL/TLS encryption for data transmission • Secure payment processing through Stripe • Regular security assessments and updates • Access controls and authentication • Data backup and recovery procedures
11. Children's Privacy
Our services are not directed to individuals under 18 years. We do not knowingly collect data from minors. Tattoo consultations require proof of legal age (18+) in Switzerland.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date indicates the latest revision. Continued use of our services constitutes acceptance of changes.
13. Contact Us
For privacy-related questions or to exercise your rights: Email: contact@lineage-healing.ch Subject: Privacy Request We will respond within 30 days as required by Swiss DPA and GDPR.
14. Supervisory Authority
Swiss Federal Data Protection and Information Commissioner (FDPIC) Feldeggweg 1 3003 Bern, Switzerland Website: www.edoeb.admin.ch Email: info@edoeb.admin.ch
This Privacy Policy is compliant with Swiss Federal Act on Data Protection (FADP) and EU General Data Protection Regulation (GDPR).